- Return or exchange of goods is possible within 14 calendar days from the date of receipt of the order.

- The return or exchange of goods is carried out through the Nova Poshta delivery service. All costs associated with this are borne by the buyer, except in cases where a significant defect (defect) is detected in the goods.

- If a significant defect (defect) is discovered within 14 days of receipt, we are ready to accept the product for repair, exchange or refund.

- To arrange a return or exchange, contact us on Instagram Direct @nadra.concept for advice or additional information.

- The costs of shipping the goods are borne by the buyer.

- Return of goods sent outside the territory of Ukraine is not possible.

-The buyer must ensure that no more than 13 days have passed since the receipt of the goods.
The product must not be used and must retain its retail condition.

-Pack the product securely and carefully to avoid possible damage in transit.

-If you fail to comply with these rules, we will not be able to accept your product for exchange or return.

-Please make sure your product meets all requirements before contacting us for a return or exchange.

- After receiving and inspecting the returned product, we will issue a refund within 7 business days.

- Refunds are made to the buyer's bank card. The time it takes for funds to arrive on the account may depend on the bank's policy.